10692024

Inspect AVN system before replacing a head unit, following the procedures in this guide.

Symptom Troubleshooting

Check the items below before performing the "Symptom Troubleshooting".

Wirings and connectors

Exterior condition

Frequency of the symptom occurance : Always, Intermittent, or Frequent

How to reproduce the symptom

(1)

GPS

Cannot identify current location (GPS not receiving)

Step

Troubleshooting Procedures

Is the vehicle in a location where the sky can be seen well, are there no high buildings, and is it not under a tree?

[YES] Inspect the GPS Antenna and Wiring (Refer to the shop manual - "AVN Antenna") and go to Step 2.

[No] Move the vehicle to another place where there are no obstacles.

Can the AVN receive the GPS signal automatically within 10 minutes?

[YES] Problem solved.

[NO] [No] Replace the AVN Head unit if it does not work properly yet.

note

●

GPS cannot be used indoors and must be connected to a power source with ACC in a vehicle in a location where the signal from the satellite can be received easily.

●

When initially connecting the GPS, it usually takes about 10 minutes to be working normally, but the connection speed can differ depending on the weather condition and surrounding obstacles.

(2)

No Power ON or Logo Frozen

No Power ON

Step

Troubleshooting Procedures

Does the ‘POWER’ knob work properly?

[YES] Go to Step 2.

[NO] If the ‘POWER’ knob is damaged or does not work properly, replace the AVN head unit.

To restart the AVN system, turn it off for 5 minutes or remove the power fuse, and then turn it on. Does it work properly?

[YES] Problem solved.

[NO] [No] Replace the AVN Head unit if it does not work properly yet.

Logo Frozen

Step	Troubleshooting Procedures
1	Is the logo frozen whenever the AVN starts? [YES] Go to Step 3. [NO] Go to Step 2.
2	To restart the AVN system, turn it off for 5 minutes or remove the power fuse, and then turn it on. Does it work properly? [YES] Problem solved. [NO] Go to step 3.
3	Update the AVN S/W. (See ‘S/W Version Check & Update’ in this guide) Does the screen work properly? [YES] Problem solved. [NO] [No] Replace the AVN Head unit if it does not work properly yet.

(3)

Display Panel

Error Message occurs, Stripe Line appears, or Touchscreen does not work at all

Step

Troubleshooting Procedures

Does the error message as below occur?

[YES] Update the AVN S/W (See ‘S/W Version Check & Update’ in this guide).

[NO] Go to Step 2.

Is there an irregular stripe line on the screen, or does the screen shakes?

[YES] [No] Replace the AVN Head unit if it does not work properly yet.

[NO] If it does not work at all, replace the AVN Head unit.

(4)

Radio (Tuner)

FM/AM/RDS do not work properly

Step

Troubleshooting Procedures

Is there a symptom that the signal is not received intermittently?

[YES] If it works well in general condition, do not replace AVN head unit.

[NO] It does not work all the time. Go to Step 2.

Inspect the radio glass antenna, the antenna cable and the antenna amplifier.

(Refer to the shop manual - "AVN Antenna")

Does it work properly?

[YES] Problem solved.

[No] Replace the AVN Head unit if it does not work properly yet.

(5)

Navigation Map

POI/Address function does not work properly

Step	Troubleshooting Procedures
1	This symptom is related with map data. Upgrade the map data to a new version if you want to extend map coverage or POI categories.

Map Screen Error

Step	Troubleshooting Procedures
1	If only map screen can not be shown at all time, replace the AVN head unit.

(6)

AVN Deck and Button

It is always impossible to operate the CD deck’s Insert/Eject function.

Step	Troubleshooting Procedures
1	Replace the AVN head unit if Insert or Eject function does not always work.

There is an abnormal sound, or it is always impossible to play a CD.

Step

Troubleshooting Procedures

Does this symptom appear in a specific mode?

[Yes] Check the drive condition, inspect a scratch on the CD, or verify the file type of the CD.

[No] Replace the AVN head unit if the symptom always appears.

Buttons or knobs do not work.

Step	Troubleshooting Procedures
1	Replace the AVN head unit if the button or the knob does not work mechanically.

(7)

Bluetooth

Phonebook download or Incoming/Outgoing call list function is not supported.

Step

Troubleshooting Procedures

This is Bluetooth compatibility problem.

(Not an AVN head unit problem)

Check the Bluetooth phone compatibility.

(http://www.navigation.com/hyundai)

Bluetooth pairing is poor for a specific mobile phone.

Step

Troubleshooting Procedures

Check the Bluetooth phone compatibility.

Do the factory reset (Refer to "[Appendix] AVN Factory Reset Procedures") if the mobile phone is on the list.

(http://www.navigation.com/hyundai)

Bluetooth calling quality is not good sometimes.

Step	Troubleshooting Procedures
1	It depends on region or mobile phone model.

(8)

Rearview Camera

There is no guideline on the screen

Step

Troubleshooting Procedures

The guideline is normally not shown until the AVN boots completely.

(The guideline will be shown in about 30 seconds since the AVN boots)

If the rearview camera does not work at all time, replace the AVN head unit.

(9)

USB

USB port does not work properly

Step

Troubleshooting Procedures

Check the USB port with another USB devices. Does the USB port work properly?

[Yes] The USB port has no problem.

[No] The USB port has a problem.

Check the connectivity between AVN head unit and USB port.

(Refer to the shop manual - "AUX jack")

Problem	Function
There are small red, blue, or green dots on the screen	Because the LCD is manufactured with technology requiring high point density, a pixel deficiency or lighting may occur within 0.01% of total pixels.
The sound or image is not working	● Has the switch for the vehicle been turned to [ACC] or [ON]? ● Has the SYSTEM been turned OFF?
The video is being displayed but sound is not working	● Has the volume been set to a low level? ● Has the volume been set on mute?
When the power is turned on, the corners of the screen are dark	● The display looking somewhat darker after prolonged periods of use is a normal phenomenon with LCD panels. It is not a malfunction. ● If the screen is very dark, contact your point of purchase or the nearest service center.
Sound is working from only one speaker	● Is the position of FAL/BAL sound controls or volume adjusted to only one side?
Sound and video does not work in AUX mode	Is the audio and video connector jacks fully inserted into the AUX terminal?
The external device is not working	Is the external device connected with a standard connector cable?
The road is missing	Some map data may be missing or incorrect.
The road name is spoken incorrectly	The TTS(Text To Speech) engine speaks the street name based off of the phonetic spelling. This will continuously be update with the map database.

Problem	Possible Cause	Solution
The power does not turn on. The CD does not play.	● The fuse is disconnected. ● Device is not properly connected. ● The DISC has not been inserted or has been inserted upside down. ● The DISC has been contaminated. ● The vehicle battery is low. ● A disc which is not supported by the device has been inserted.	● Replace with a suitable fuse. If the fuse is disconnected again, please contact your point of purchase or service center. ● Check to see that the device has been properly connected. ● Insert the disc properly so that the sides are facing the correct direction. ● Wipe dirt dirt and other foreign substances from the DISC. ● Charge the battery. If the problem persists, please contact your point of purchase or service center. ● Insert a disc which is supported for play by the device.
The sound does not work.	● The volume level is set the lowest level. ● The connector is not properly connected. ● The device is currently fast-forwarding, rewinding, scanning, or playing in slow mode.	● Adjust the volume level. ● Check the connection state. ● The sound will not work when the device is fast-forwarding, rewinding, scanning, or playing in slow mode.
The sound or video quality is low.	● The DISC is dirty or scrached. ● Vibration is occuring from the position in which the conversion switch has been installed. ● The color and tone quality of the image is low.	● Wipe off water or dirt from the DISC. Do not use a disc which has been scrached. ● The sound may be short-circuited and the image distorted if the device begins to vibrate. The device will return to normal operation once the vibration has stopped. ● Aging of the video display and deterioration in performance may cause certain quality degradations.
The USB does not work.	● USB memory is damaged. ● USB memory has been contaminated. ● A separately purchased USB HUB is being used. ● A USB extension cable is being used. ● A USB which is not a Metal Cover Type USB Memory is being used. ● A HDD type, CF, SD Memory is being used. ● There are no music files which can be played.	● Please use after formatting the USB into FAT 12/16/32 format. ● Remove any foreign substances on the contact surface of the USB memory and multimedia terminal. ● Directly connect the USB memory with the multimedia terminal on the vehicle. ● Directly connect the USB memory with the multimedia terminal on the vehicle. ● Use a standard USB memory. ● Use a standard USB memory. ● Only MP3, WMA file formats are supported. Please use only the supported music file formats.
The iPod is not recognized even though it has been connected.	● There are no titles which can be played. ● The iPod firmware version has not been properly updated. ● The iPod device does not recognize downloads.	● Use iTunes to download and save MP3 files into the iPod. ● Use iTunes to update the firmware version and reconnect the iPod with the device. ● Reset the iPod and reconnect with the device.