Troubleshooting Guide
Troubleshooting (Step type)

Symptom

Suspected area

Repairment

Pressing power switch does not turn on system

Radio receiver power source circuit

R-1

LCD module

R-1

Panel switch does not function

Steering pad switch circuit

R-3

AVN head unit front PCB ass'y

R-1

Radio receiver power source circuit

R-1

No sound can be heard from speakers

Radio receiver power source circuit

R-1

EXT. amplifier I/F

R-4

R-6

R-7

R-8

EXT. amplifier powre source

R-5

Check the wiring between speakers and AVN H/U

R-11

Noise occurs

Proceed to "noise occurs"

R-10

Radio broadcast cannot be received (poor reception)

Proceed to "radio broadcast cannot be received"

(poor reception)

R-9

Illumnination for radio receiver does not come on within light control switch on

Illumination circuit

R-11

Radio receiver power source circuit

R-1

Display does not dim with light control switch turned on

Illumination circuit

R-11

Power does not turn off

AVN H/U

R-1

Bluetooth voice recognition fault

AVN H/U

R-1

MIC input

R-12

USB I/F error

AVN head unit

R-1

USB device fault

R-13

Check the multimedia connector

R-13

iPod I/F error

AVN H/U

R-1

Check the multimedia connector

R-13

AUX connection error

AVN H/U

R-1

Check the multimedia connector

R-13

R-1 : Replace the AVN head unit
1.

Check the same problem after replacing the AVN H/U.

OK

▶ If AVN is normal operating, replace the AVN H/U.

NG

▶ Check the vehicle wiring. (Refer to removal procedure, R-2)

R-2 : Check the power connection of AVN H/U
1.

Remove the AVN H/U.

2.

Check the specified condition of terminal.

OK

Tester Connection

Condition

Specified Condition

CON-B11/B12 ↔ GND (B+)

Always

9 ~ 16 V

CON-B18 ↔ GND (ACC)

Always

9 ~ 16 V

CON-B23 ↔ GND

Always

Below 1Ω

CON-B24 ↔ GND

Always

Below 1Ω

NG

▶ Check again after repairing or replacing the cable harness or connector.

R-3 : Check the steering wheel remote control
1.

Check the steering wheel remote control connector specification (Refer to “Audio remote control inspection”)

OK

▶ Replace the AVN H/U

NG

▶ Replace the steering wheel remote control switch

R-4 : Replace the external amplifier
1.

Check the same problems after replacing the external amplifier

OK

▶ If AVN is normal operating, replace the external amplifier

NG

▶ Check the connection of external amplifier power and interface (Refer to R-5, R-6 and R-7)

R-5 : Check the external amplifier power cable
1.

Remove the external amplifier

2.

Check the specified condition of terminal

OK

Tester Connection

Condition

Specified Condition

CON-B10 ↔ GND

Always

9 ~ 16 V

CON-B6 ↔ GND

Always

9 ~ 16 V

CON-B21 ↔ GND

Always

Below 1Ω

CON-B22 ↔ GND

Always

Below 1Ω

NG

▶ Check again after repairing or replacing the Cable harness or Connector

R-6 : Check the external amplifier CAN interface
1.

Remove the AVN H/U

2.

Remove the external amplifier

3.

Check the specified condition of terminal

OK

Tester Connection

Condition

Specified Condition

AVN H/U CON-B1 ↔ EXT. amplifier CON-D8

Always

Below 1Ω

AVN H/U CON-B1 ↔ GND

EXT. amplifier CON-D8 ↔ GND

Always

Open

AVN H/U CON-B13 ↔ EXT. amplifier CON-D7

Always

Below 1Ω

AVN H/U CON-B13 ↔ GND

EXT. amplifier CON-D7 ↔ GND

Always

Open

NG

▶ Check again after repairing or replacing the Cable harness or Connector

R-7 : Check the external amplifier SPDIF connection
1.

Remove the AVN H/U

2.

Remove the external amplifier

3.

Check the specified condition of terminal

OK

Tester Connection

Condition

Specified Condition

AVN H/U CON-A6 ↔ EXT. amplifier CON-D19

Always

Below 1Ω

AVN H/U CON-A6 ↔ GND

EXT. amplifier CON-D19 ↔ GND

Always

Open

AVN H/U CON-A15 ↔ EXT. amplifier CON-D18

Always

Below 1Ω

AVN H/U CON-A15 ↔ GND

EXT. amplifier CON-D18 ↔ GND

Always

Open

NG

▶ Check again after repairing or replacing the Cable harness or Connector

R-8 : Check the wiring harness and connector
1.

Remove the AVN H/U

2.

Remove the external amplifier

OK

Tester Connection

Condition

Specificed Condition

CON-A5 ↔ Subwoofer2 (+)

Always

Below 1Ω

CON-A11 ↔ Subwoofer2 (-)

Always

Below 1Ω

CON-A6 ↔ Subwoofer1 (+)

Always

Below 1Ω

CON-A12 ↔ Subwoofer1 (-)

Always

Below 1Ω

CON-A4 ↔ Right side door (+)

Always

Below 1Ω

CON-A10 ↔ Right side door (-)

Always

Below 1Ω

CON-A3 ↔ Left side door (+)

Always

Below 1Ω

CON-A9 ↔ Left side door (-)

Always

Below 1Ω

CON-B1 ↔ Front center door (+)

Always

Below 1Ω

CON-B12 ↔ Front center door (-)

Always

Below 1Ω

CON-A2 ↔ Right front door (+)

Always

Below 1Ω

CON-A8 ↔ Right front door (-)

Always

Below 1Ω

CON-A1 ↔ Left front door (+)

Always

Below 1Ω

CON-A7 ↔ Left front door (-)

Always

Below 1Ω

NG

▶ Check again after repairing or replacing the Cable harness or Connector

R-9 : Radio broadcast cannot be received (Bad reception)
1.

Check the radio broadcast reception after replacing the AVN H/U

OK

▶ If AVN is normal operating, replace the AVN H/U

NG

▶ Go to step 2

2.

Check the antenna jack

OK

▶ Check again the radio broadcast reception after connecting the antenna jack

NG

▶ Go to step 3

3.

Check the antenna amp input voltage (Refer to “Antenna –Glass antenna circuit inspection”)

OK

▶ Check the antenna amp input voltage (Refer to “Antenna –Antenna cable”)

NG

▶ Go to step 4

4.

Check the feeder cable connection (Refer to “Antenna –Antenna cable”)

OK

▶ Check again after repairing or replacing the antenna feeder cable.

NG

▶ Go to step 5

5.

Check and repair the roof antenna.

R-10 : Check that speakers are installed tightly

OK

▶ Install the speakers tightly

NG

▶ Install the speakers tightly

1.

Noise source description

Condition in Which Noise Occurs

Noise Type

Depressing accelerator pedal increases noise, and stopping engine stops noise immediately

Generator nosie

When A/C or heater is operating

Blower motor noise

When rapidly accelerating on unpaved road

When engine switch is turned on (IG)

Fuel pump noise

When horn switch is pressed and released

When horn switch is pressed and held down

Horn noise

Running engine causes soft noise, and stopping engine stops noise immediately

Ignition noise

Noise occurs synchronously with turn signal flash

Flasher noise

Noise occurs during window washer operation

Washer noise

Running engine causes noise, but stopping engine does not stop noise

Engine coolant temperature sensor noise

When wiper is operating

Wiper noise

When brake pedal is depressed

Stop light switch noise

Other

Static electricity on vehicle

R-11 : Check again after replacing the AVN H/U

OK

▶ Removed the AVN H/U

NG

▶ Go to step 1

1.

Check the input signal of illumination (+)

Tester Connection

Condition

Specificed Condition

CON-A8 ↔ GND

Always

9~16 V

OK

▶ Check the vehicle wiring

NG

▶ Go to step2

2.

Check the illumination (-) input signal using the oscilloscope

Tester Connection

Condition

Specificed Condition

CON-A17 ↔ GND

Always

Check the PWM waveform

OK

▶ Check the vehicle wiring and cluster PWM output

NG

▶ Go to step3

3.

Check the vehicle illumination control unit

R-12 : Check the microphone input condition

Tester Connection

Condition

Specificed Condition

CON-B10 ↔ MIC (+)

Always

Below 1Ω

CON-B22 ↔ MIC (-)

Always

Below 1Ω

CON-B22 ↔ GND

Always

Open

OK

▶ Check the vehicle wiring and microphone

NG

▶ Go to step1

1.

Test again after replacing the microphone

R-13 : Test after replacing the AVN H/U
1.

Test after replacing the multimedia jack

OK

▶ Replace the multimedia jack

NG

▶ Go to step 2

2.

Check the vehicle USB cable.

OK

▶ Replace the vehicle USB cable

NG

▶ Go to step 3

3.

Check the multimedia jack connector

Tester Connection

Condition

Specificed Condition

AVN H/U CON-B8 ↔ Multimedia jack CON-C2

Always

Below 1Ω

AVN H/U CON-B21 ↔ Multimedia jack CON-C1

Always

Below 1Ω

AVN H/U CON-B20 ↔ Multimedia jack CON-C3

Always

Below 1Ω

AVN H/U CON-B9 ↔ Multimedia jack CON-C7

Always

Below 1Ω

Troubleshooting (Flow chart type)

There are six areas where a problem can occur

: the power system, the LCD/LED system, the sound system, the radio system, the USB/iPod/AUX system, and the bluetooth system.

Troubleshooting enables you to confine the problem to a particular area.

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